"Ngicela ushiye umyalezo wakho ngemuva kwethoni" Bekungomunye wemisho ezwakala kakhulu yilabo abashiya imilayezo ebhokisini leposi. Lokhu kwenzeka ngesikhathi ufona eminyakeni engu-30 edlule ngezingcingo zendawo, kodwa awutholanga mpendulo ku-interlocutor yakho, evula umshini wokuphendula.
Ekuqaleni, umshini wokuphendula wawungumanduleli wezinsizakalo zevoyisimeyili, ezibhekwa njengenye yezinto ezintsha ezisetshenziswa kakhulu zekhulu lama-XNUMX. Ukusetshenziswa kwalesi sigcawu kwasetshenziswa kakhulu phakathi kwabasebenzisi bezintambo zasendlini kanye nomakhalekhukhwini.
Ngisho nanamuhla, izinkampani ezincane nezinkulu emhlabeni wonke zisebenzisa imodi yemeyili yezwi, ukuze zixhumane ngokunethezeka namakhasimende azo. Ivoyisimeyili empeleni isebenza ngokufana nomshini wokuphendula.
Nokho, ngenkathi uphendula imiyalezo yomshini igcinwa futhi ifinyelelwa endaweni, imilayezo yevoyisimeyili igcinwa endaweni eyihlane futhi ungayivula noma yikuphi lapho ufuna khona.
Ngokufika komakhalekhukhwini, imiyalezo yathola ukuduma phezu kwemeyili yezwi. Eqinisweni, ivoyisimeyili ishintshile yaba izinguqulo esingazibona emilayezweni ye-Google Voice. Le milayezo iyahambisana nesizukulwane samanje se-inthanethi.
Kodwa ukuze siqonde kangcono iqiniso lamanje lemeyili yezwi, ake sifunde okuncane mayelana nomsuka waleli thuluzi elasetshenziswa ukuthumela imilayezo yesimo esiphuthumayo nokugcina izigidigidi zabantu zixhumekile emhlabeni wonke.
Ubani owasungula ivoyisimeyili?
Uhlelo lwevoyisimeyili lwadalwa ngeminyaka yawo-1970 nguGordon Matthews (oqanjwe ngokuthi voicemail baba), usomabhizinisi kanye nomsunguli ophinde wasungula i-Voice Mail Express (VMX), wabe esengumkhiqizi wokuqala emhlabeni wezinhlelo zevoyisimeyili.
U-Matthews wafaka isicelo sobunikazi bakhe bokuqala ngo-1979 futhi wathengisa uhlelo lwakhe lokuqala lwe-VMX ku-3M ngonyaka olandelayo. Lolu hlelo luvumele abantu ukuthi bashiye umlayezo ngaphandle kokukhala kwefoni.
Amabhokisi eposi okuqala ezwi ayemakhulu njengeziqandisi. Kwakungonyaka we-1992, lapho lezi zisetshenziswa zehliswa zibe usayizi wamakhabhinethi okugcwalisa. Yebo, imishini yokuphendula yayikhona ngaphambi kwesistimu yevoyisimeyili ye-VMX, ngakho-ke ake sibuyele emuva kancane.
Ngo-1898, uValdemar Poulsen wasungula umshini okuthiwa i-telegraphphone, owawunomshini wokuqopha kazibuthe. Indlela yokurekhoda kazibuthe yokusungulwa kuka-Poulsen kungaholela ekwakhiweni komshini wokuphendula.
Ngo-1935, umsunguli waseSwitzerland uWilly Müller wadala umshini wokuqala wokuphendula. Lokhu okusunguliwe kube nezinkinga zokuphatheka ngenxa yokuphakama kwayo kwemitha elilodwa kanye nesakhiwo esiyinkimbinkimbi. Eminyakeni eyalandela, imodeli yomshini wokuphendula eyakhiwa uMüller yaba nezinguquko eziningana.
Ngo-1949, uJoseph Zimmerman noGeorge W. Danner basungula uNobhala we-Electronic, umshini wokuqala wokuphendula ophumelelayo kwezohwebo. Omunye umshini wokuphendula owaziwa kakhulu kwakuyi-Ansafone yakwaPhonetel, eyaklanywa i-Japanese Kazuo Hashimoto., eyakhishwa emakethe yase-US ngo-1960.
Ngawo-XNUMX, imishini yokuphendula yayisiba mincane futhi ithengeka kakhulu ukuthi isetshenziswe ekhaya, ngakho yathola ukuthandwa ngokushesha ezindlini zaseMelika.
Amasistimu wevoyisimeyili asanda kusungulwa abemba eqolo kunoma ubani ngaphandle kwebhizinisi elikhulu ukuthi angawathenga. Ekuqaleni kwawo-1980, amahora angamashumi amabili okugcina abiza u-$180.000, kodwa leli nani lehla lafinyelela ku-$13.000 1992 ngo-XNUMX.
Ivoyisimeyili yaqala nini ukuduma ngempela?
Amasistimu wevoyisimeyili aguqule umkhakha wokuqoshwa kwedijithali. Kwakuyidivayisi enikeza ikhwalithi yomsindo enhle kanye nezici eziningi kunemishini yokuphendula emidala. Nokho, izindleko zabo eziphakeme zazisho ukuthi bambalwa ababengazithenga.
Kwabe sekufika amakhadi e-electronic voice processing, aqala ukuthuthukiswa ngo-1982 ngumkhiqizi wezobuchwepheshe i-Dialogic Corporation.
Lawa makhadi amasha avumele abahleli bohlelo ukuthi bafake izinhlelo zevoyisimeyili kumakhompyutha edeskithophu. Lobu buchwepheshe benza izinhlelo zemeyili yezwi zashibhe kakhulu, zashanela umkhakha wezokuxhumana ngesikhathi esifushane.
Ngaphandle kwezinkampani ezinkulu, voicemail yayisivele isiqala ukusetshenziswa emabhizinisini amancane nasezindlini. Bekuwuhlelo lokuqopha olusebenziseka kalula, oluvikelekile futhi olusebenza ngezindlela eziningi olwanikeza abafonayo ukunethezeka okukhulu.
Ivoyisimeyili yashintsha ngokuphelele imishini yokuphendula evamile ngasekupheleni kwawo-1990 futhi yaba uhlelo olusha lokuphendula lwedijithali lwasekuqaleni kwekhulu lama-XNUMX.
Kodwa kuthiwani ngesistimu yemeyili yezwi namuhla, okusho ukuthi bambalwa abantu abayisebenzisayo namuhla? Izizathu zalokhu kwenzeke kungenxa yokuba khona kwezinketho ezintsha zemiyalezo.
Kungani abantu besebenzisa ivoyisimeyili encane?
Kuyiqiniso: Ukusetshenziswa kwevoyisimeyili kuyehla. Iqiniso lokuthi leli thuluzi alisebenzi, ukuthi izinkambiso zamasiko ziye zavela nokuthi ubuchwepheshe obusha bufaneleka kakhulu ukwenza lo msebenzi, yizona zakhiwo ezibangela lesi simo.
Imeyili yezwi iwumthombo wolwazi ongasebenzi kahle kunombhalo. Kudinga ukunakwa kwakho okuphelele, futhi ukulalela othile ekhubeka kuvoyisimeyili kuthatha isikhathi eside kunokufunda umbhalo ofanayo.
Futhi kungenxa yokuthi ngokwayo imeyili yezwi kwakuyithuluzi elingakhululekile, kodwa wawungazi. Uma uthole ivoyisimeyili kuselula yakho, bekufanele ushayele inombolo yesevisi bese ufaka igama-mfihlo ovame ukulikhohlwa. Ngoba ubuthola amavoyisimeyili angavamile.
I-SMS ne-WhatsApp okuyizindlela zabo eziyinhloko zokuxhumana, voicemail kuwukumosha okungadingekile. Nokho, ingabe ikusasa liwumbhalo nje? Akunjalo.
Imiyalezo ehlanganisiwe nevoyisimeyili ebonakalayo
Lapho sihlaziya ukuthi ubuchwepheshe bushintsha kanjani indlela esikhuluma ngayo, siyaqonda ngokushesha ukuthi umlayezo awuwona umlayezo. Futhi yilokho okuqukethwe komlayezo kanye nesiteshi esisetshenziswa ukuwudlulisa kuya ngokuya kuhlukaniswa.
Ivoyisimeyili ebonakalayo kanye nemiyalezo ehlanganisiwe yizibonelo ezicacile zalokhu. Isibonelo, uma ubhalisa ku-Microsoft Exchange Unified Messaging, imilayezo yezwi izofika ebhokisini lakho lokungenayo ngefomethi ye-MP3 futhi ilotshwe ibe umbhalo.
Intandokazi yeMillennials yokuxhumana ngombhalo ibeka izibopho kubo bobabili umuntu othumela umlayezo wezwi kanye nomuntu owutholayo.
Kwesinye isikhathi kungaba nzima kakhulu ukuthayipha umlayezo kunokurekhoda umlayezo wezwi. Ukuloba okuzenzakalelayo kwehlisa umthwalo kuzo zombili izinhlangothi.
Umthelela wokuxhumana nabasebenzisi ukabili
Abasebenzisi bavame ukulindela izinkampani ukuthi zixhumane nabo ngokwemibandela yabo. Ingxoxo eqala ngenye indlela ingashintshela kwesinye izikhathi ezimbalwa empilweni yayo yonke, okuwubufakazi besiteshi sonke.
Okubonakala kuwukwehla ekusetshenzisweni kwevoyisimeyili uma uthi nhla ekuqaleni kuwushintsho endleleni abathengi ababuka ngayo ukuxhumana. Lokhu kuhambisana nokuthandwa okukhulayo kokuzisiza.
Imeyili yezwi ezikhungweni zesevisi yamakhasimende noma ithuba lokuthi amakhasimende acele ukushayelwa emuva ngesikhathi lapho kunomsebenzi omncane akuyona into engaphezu kwama-trinkets maqondana nalokho okuzayo esikhathini esizayo.
Ukuzinakekela kanye nama-AI
Uma inhloso yevoyisimeyili (futhi ngaphambi kwalokho, ama-pagers) bekuwukunikeza inketho evumelanayo yokuxhumana ngocingo, khona-ke ingena ngqo endabeni yokuzisiza.
Abantu abashiya ivoyisimeyili ebhizinisini abafuni ukushiya ivoyisimeyili. Bafuna kwenziwe okuthile ngokushesha. Ngakho-ke, Ukufa kwevoyisimeyili kuwushintsho lwevoyisimeyili ekuzisebenzeleni wena.
Ngo-2017, i-Forrester Research yacaphuna ukuzisiza kanye nezingxoxo ezizenzakalelayo njengezibalulekile ekusebenzeni kwamakhasimende. Ngokwesibonelo, ukubhanga nge-inthanethi kuye kwafundisa abantu ukuthi bangakwazi ukuzisiza ngokushesha, ngokunembile nangendlela efanele.
Ngakho impendulo yalokho okuza ngemva kwevoyisimeyili ithi "AI ezikhungweni zokuxhumana." Njengoba nje ivoyisimeyili ezenzakalelayo ishintsha ama-pager, ama-agent azenzakalelayo azovumela amakhasimende ukuthi enze izinto ezingaphezu kokuthi ama-ejenti abantu ayatholakala.
Ivoyisimeyili ayifile, ihlukile nje
Ivoyisimeyili ayifile. Kodwa ukwehla kwayo kukhomba onguqukweni endleleni amakhasimende alindele ukusebenzelana ngayo nabahlinzeki besevisi. Kuwushintsho oluqhutshwa ukuthuthuka kwezobuchwepheshe okubuye kube nomthelela kwisiko lokuxhumana.
Ngakho-ke uma ufunda leyo voicemail ifile, cabanga ukuthi lokho kusho ukuthini ngezindlela ozisebenzisayo namuhla ukuxhumana nabangane bakho nomndeni wakho nangendlela ama-AI azoshintsha ngayo izikhungo zosizo lwamakhasimende, esikhathini esimaphakathi noma eside.